Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). Since from version 8.5, UCCX was migrated to Linux platform (just like CUCM). The installation process is very similar to CUCM.  … Continue reading UCCX Integration with CUCM