Troubleshooting, UCCX

UCCX ‘Dataset status is Failed (Database error)’

It’s a BUG
seriously a Bug on the system not the one you find on houses
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this error message appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when I try to run a report.
and like everything in IT there is always a solution

so let me guide you to this
The Solution is a 2K Fix COP File goes by the name:
ciscouccx.ReportFix.cop.sgn

First download this Fix and save it  to your disk
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Then turn on the SFTP and type the Directory path for the file in the Root Path
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SSH to the UCCX Server
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Initiate the Upgrade CMD in the UCCX
utils system upgrade initiate
Then select option 1 since we are using SFTP and answer the Q  the UCCX then search for a Checking for valid upgrades and it will start install the File
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and like that in the last line you see “Successfully installed ciscouccx.ReportFix.cop.sgn”5
Now go to your CUIC Page6

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Now run the report that you looking for
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And Finally no Error and the Report show the Team Effort  ;D
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;D

Standard

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