UCCX, Troubleshooting

UCCX ‘Dataset status is Failed (Database error)’

It’s a BUG
seriously a Bug on the system not the one you find on houses
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this error message appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when I try to run a report.
and like everything in IT there is always a solution

so let me guide you to this
The Solution is a 2K Fix COP File goes by the name:
ciscouccx.ReportFix.cop.sgn

First download this Fix and save it  to your disk
1a
Then turn on the SFTP and type the Directory path for the file in the Root Path
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SSH to the UCCX Server
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Initiate the Upgrade CMD in the UCCX
utils system upgrade initiate
Then select option 1 since we are using SFTP and answer the Q  the UCCX then search for a Checking for valid upgrades and it will start install the File
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and like that in the last line you see “Successfully installed ciscouccx.ReportFix.cop.sgn”5
Now go to your CUIC Page6

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Now run the report that you looking for
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And Finally no Error and the Report show the Team Effort  ;D
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;D

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UCCX

UCCX Crashed

“Crashed”
is one of the most word that scare any IT Admin
but don’t worry, any problem have a solution
there is many reason the system could crash, specially the boot order of the System

my case was that The Cisco Unified Contact Center Express server is unable to boot. When trying to reboot the server
1.pngthis error message appears regarding inconsistencies in the file system:
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and it will ask you to insert the recovery disk
what you don’t know is the  UCCX has no recovery disk oops
so the solution is to Use the Unified Communications Manager Recovery CD to restore access to the file system. The Unified Communications Manager Recovery CD can be used on any server and application experiencing this issue. This process can be used to recover both Root and Common partition file systems that are affected. First, you need to download the ISO file for the recovery disk
go to cisco web site to download the ISO
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Download it to your PC
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Connect to your image in your diskUntitled15.png

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Now Configure your VM to boot from the CD
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Now Start the Machine
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Now This menu for the recovery disk appears:
Untitled6Choose option F, and respond YES. This will check and correct the file system automatically.Untitled7
you can see in the last line it say
“ERRORS found and corrected.”Untitled8

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Finally, choose option Q to exit the recovery disk program. and Remove the recovery disk and reboot the serverUntitled11
The system should boot normally.
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And The Magic Screen Came up Finally
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Note:  It is highly recommended that you perform a full system backup weekly  ;D

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Prime Collaboration Deployment, Uncategorized, Upgrade CUCM

Upgrade CUCM 8.6 to 11 Using PCD

Performing upgrades and migrations of CUCM has always been a long, manual process that required lots of staging and prepping as well as after-hours work.  With the release of version 10.X Collaboration Suite, a new product called Cisco Prime Collaboration Deployment (PCD) was released.
It allows the user to perform tasks such as migration of older software versions of clusters to new virtual machines, fresh installs, and upgrades on current clusters.In summary automates upgrade and migration task.
Once PCD is installed and configured, it can be used to perform a variety of tasks cutting down on the amount of time and frustration of a large manual migration.

Supported Releases for the Upgrade Task on PCD Version 10.5

These include releases for the upgrade task on the Upgrade Application Server or Install COP files:

  • Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
  • Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
  • Cisco Unified CM – IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
  • Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
  • Cisco Unity Connection Releases Supported:
    • From 8.6(x) to 8.6(x)
    • From 8.6(x) to 9.x
    • From 9.x to 9.x
    • From 10.0(1) to 10.x

This document is focused on the upgrade task on PCD Release 10.5.I show in an Earlier post the steps for Installation of PDC https://ccieroot.com/2016/03/23/installation-of-cisco-prime-collaboration-deployment/

I spend the last couple of weeks searching in internet for a way to upgrade from 8.6 to 11 and there was no single resource i could catch to it so i made my OWN

Note.The test been Done on UCSC-C220

So let’s Start
First Download the RSA Keys from Cisco Web Site

RSA keys are used to sign Cisco Unified Communications Manager releases and other updates such as Phone Firmware, Locales, Dialplans, other cop files. This cop can be installed on any UCM or see README for versions needing this cop.
ciscocm.version3-keys.cop.sgn
and put it in your SFTP Folder and Upload to your CUCM 8.6
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Fill the SFTP Information
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Choose the RSA Key
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Then i will upload the Image to PCD through Filezilla
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First Create a Site Manager2
Add the IP of your PCD and use Admin username : adminsftp & Password:same one used for web  login in PCD3

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Press Ok
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Now you are inside the PCD Directory if you need to upgrade an existing Cluster then copy the ISO to the Upgrade Folder if you want to create a new Cluster then copy the ISO to the Install Folder
In our Case i want to upgrade
1a

Select the ISO Image and Choose Upload4
Now the Upload Start
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Now it’s Complete and the ISO Available Under your Upgrade Folder on the right and also you can check your Data store in the web page
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Login to the PCD
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I can check my ISO Image from Administrator Tab – SFTP Datastore
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Now To Add a Cluster go to Inventory – Clusters – Discover Cluster1
Fill the Cluster Information2
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Then Choose to Assign Function to the Server4
Choose the Function that this CUCM is Providing5
Now we add the Cluster Successfully
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Next Task is to Upgrade
From Task Tab – Upgrade
Then Choose to Add a New Upgrade Task
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Select from the Drop Down the Cluster and the Product2
Browse From The SFTP The ISO Image
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If the Image is not Valid or not Supported it will not Show when you select
“Valid Files Only”7Choose to Start Task Manually or Schedule and Choose Automatically Switch to the new Version After Successful upgrade6
you can Also Specify the Sequence 7
Review the Task Steps5.png
The Task been Added Successfully9
Now go to the right and click on Start Task Immediately 10
From Monitoring Tab you Can see your Task  8.png
or Press View Log and see what happening 12
You can Watch the Installation through the CLI Page
the system shutting down
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Then the Installation Process Start8

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Now Finally it Finished and it Switched to the New Image 11.0.110.png
And in the monitoring Page it show the task finish successfully on the PCD Page
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Now Login to the Web Page

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and Here the new CUCM Page and it shows the System Version 11.0.1 and you only need to upload the new License
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;D

 

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CUCM, UCCX

MediaSense Call Recording

Call Center Recording helps organization reliably record and evaluate calls for best training and quality assurance.
Media Sense is a Rich software solution for Cisco IP telephony and Contact Center. It’s provide call recording and live monitoring for Active calls

The Installation is basic just like any Cisco product (CUCM, UCCX …etc)
so i will start by the MediaSense Setup wizard and Requirement

First CUCM Part
create an AXL User I name it mediasense
User Management – Application User
1Second Create a record profile I give it Destination address2
and Assign this to the Agent Directory Number Whom you want to Record
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Then Create a SIP Trunk to the MediaSense Server
our MediaSense IP Address is 172.16.245.244345
Last create a Route Pattern to the 399 and Gateway is the MediaSense Trunk that you created earlier6Now Let’s start from the Media Sense Setup Wizard
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2

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Enter the IP Address of the CUCM and AXL username and Password
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Select the CUCM
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Now you finish and login again
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Make sure to select the servers that would work as AXL and Call Control Service Providers 8
Select the user That would Listen to the recording
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Choose the Prune policy Configuration
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Type the Incoming Call rule which is your Destination Address in CUCM 399 and Choose the Action type
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Most Important is the Archive were you will save your Recording Media12
Now logout and provide your Call Center Supervisor by the link
in our case
https://172.16.245.244:8440/mediasense/login.html

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Now as you can see a call been recorded between extension 7156 and 306 under Active Call
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Simple and Easy
MediaSense

;D

 

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Prime Collaboration Deployment

Installation of Cisco Prime Collaboration Deployment

Cisco Prime Collaboration Deployment is an application designed to assist in the management of Unified Communications applications. It allows the administrator to deploy, upgrade, migrate and move from physical to virtual hardware.
i will show you the step of installation of PCD
i  have in my Folder the .Ova and .ISO
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Browse the Location od the Ova
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3

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5Choose the Network Adapter
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The Machine Created Succesfully
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Now Power the Machine after Connect to the ISO9
Skip the CD Checking
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Choose the Correct Time Zone15

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Fill the IP Address19

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Choose a Username and a Password
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Fill your Organization Information
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Fill the NTP Field23
Choose your Security Password24Press Ok to start the Installation26and the Installation Complete Successfully22

and that is it my system is up and Running
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;D
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Upgrade CUCM

Upgrade CUCM 8.6 to CUCM 9

Drive to 9
everyone write about it
This document provides procedures for performing a direct upgrade to Cisco Unified Communications Manager Release 9.1.2 from Releases 8.6.2
i Have the Update ISO and i save it in My File and start my SFTP
UCSInstall_UCOS_UNRST_9.1.2.12900-11.sgn

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you will follow the same step of Updating the Device Package which i show in earlier post https://ccieroot.com/2016/03/10/update-device-package-in-cucm/

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Fill the Detail of the SFTP
2
Here i Choose the Upgrade Package
Screenshot 2016-03-10 20.54.59
And Now the Downloading StartScreenshot 2016-03-10 20.55.57
After Downloading it will ask to Install and give an option to Switch Direct to 9 and Reboot or not
Screenshot 2016-03-10 21.29.42.png
Now the Installation Start
Screenshot 2016-03-10 21.30.21.pngAfter it finish the system will Reboot and Walla your CUCM Reach the 9  ;DScreenshot 2016-03-10 22.37.06.png

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9.1.2       ;D

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Device Package

Update Device Package in CUCM

Ever face a Problem with Adding a new Model IP Phone to your Environment such as 8845, 8865 ?
will Luckily Cisco always care about her customer and support them with upgrading their device package always
it’s available in the latest Device Package cmterm-devicepack8.6.2.26169-1.cop.sgn Which can be downloaded from Cisco Software download https://software.cisco.com/download/navigator.html?i=!mmd

I will show you the steps to Upgrade your Device Package
First Turn on your TFTP were you have your Device Package
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Then Login to your CUCM OS Admin Page
The Choose Software upgrades – Install/Upgrade
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Then Fill the Detail of the SFTP in CUCM page
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Press Next and choose the Device Package you want
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Press Next and the Downloading of the Device package Start5
After the Downloading is done it will ask to Install it
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Now After it Finish you need to Restart the TFTP Service
go to Cisco unified Serviceability – Tools – Control Center  Feature Services and Restart the TFTP Service
in case of a big cluster you  need to add the Device Package to each server and Restart them starting by the Publisher
advice always do this after Duty  ;D

and Finally will find that you can add your new IP Phone Model 8845, 8865
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;D

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