MediaSense Call Recording

Call Center Recording helps organization reliably record and evaluate calls for best training and quality assurance.
Media Sense is a Rich software solution for Cisco IP telephony and Contact Center. It’s provide call recording and live monitoring for Active calls

The Installation is basic just like any Cisco product (CUCM, UCCX …etc)
so i will start by the MediaSense Setup wizard and Requirement

First CUCM Part
create an AXL User I name it mediasense
User Management – Application User
1Second Create a record profile I give it Destination address2
and Assign this to the Agent Directory Number Whom you want to Record
Most Important Step is to Create a Transcoder and Assign it to the Device pool

Then Create a SIP Trunk to the MediaSense Server
our MediaSense IP Address is
Last create a Route Pattern to the 399 and Gateway is the MediaSense Trunk that you created earlier6Now Let’s start from the Media Sense Setup Wizard


Enter the IP Address of the CUCM and AXL username and Password
Select the CUCM

Now you finish and login again
Make sure to select the servers that would work as AXL and Call Control Service Providers 8
Select the user That would Listen to the recording
Choose the Prune policy Configuration
Type the Incoming Call rule which is your Destination Address in CUCM 399 and Choose the Action type
Most Important is the Archive were you will save your Recording Media12
Now logout and provide your Call Center Supervisor by the link
in our case

Now as you can see a call been recorded between extension 7156 and 306 under Active Call
Simple and Easy




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