Collaboration, MediaSense

Mediasense 10.5 Media play Fail in IE

I receive an error while try to play the media recording in Mediasense 10.5 using Internet Explorer
1
“The video could not be loaded, either because the server or network failed or because the format is not supported”
But the funny thing it works fine with Firefox
so i start to look at it and there is

2 solution

so let me show you the Steps

SOLUTION1:

go to the MediaSense Search and Play Configuration under
Mediasense Configuration Page then Administration and Uncheck the Box say Enable In-browser Player
3
Go to the Cisco MediaSense Search and Play Page 4
Press the Play Button
5
Choose to Allow Java SE Runtime Security
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Choose to Continue 7
you need to Accept the Risk and Press RUN8
Now the Recording Play with JAVA
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SOLUTION 2:

Now if you still insist to play on the IE it self not on Java so Use what Cisco Recomend
MediaSense presents a self-signed certificate to the browser, ensure that it is trusted by the browser
When you open a browser there is a Certificate Error press in it and Click View Certificate
1
Then Choose to Install Certificate
2
Place all Certificate to the Trusted Root Certification Authorities
  3
Click Next, and then click Finish.4
Choose YES on the pop-up
5
and Finally Importing was Successful
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then go to Internet Option and Choose ADVANCED Tab and go Down and Uncheck the Warn about certificate address mismatch check box Then Restart your IE7
and  Walla it work like a Charm
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Note.I Recommend using Solution No. 2

Standard
CUCM, UCCX

MediaSense Call Recording

Call Center Recording helps organization reliably record and evaluate calls for best training and quality assurance.
Media Sense is a Rich software solution for Cisco IP telephony and Contact Center. It’s provide call recording and live monitoring for Active calls

The Installation is basic just like any Cisco product (CUCM, UCCX …etc)
so i will start by the MediaSense Setup wizard and Requirement

First CUCM Part
create an AXL User I name it mediasense
User Management – Application User
1Second Create a record profile I give it Destination address2
and Assign this to the Agent Directory Number Whom you want to Record
7
Most Important Step is to Create a Transcoder and Assign it to the Device pool

Then Create a SIP Trunk to the MediaSense Server
our MediaSense IP Address is 172.16.245.244345
Last create a Route Pattern to the 399 and Gateway is the MediaSense Trunk that you created earlier6Now Let’s start from the Media Sense Setup Wizard
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2

3
Enter the IP Address of the CUCM and AXL username and Password
4
Select the CUCM
5

6
Now you finish and login again
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Make sure to select the servers that would work as AXL and Call Control Service Providers 8
Select the user That would Listen to the recording
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Choose the Prune policy Configuration
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Type the Incoming Call rule which is your Destination Address in CUCM 399 and Choose the Action type
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Most Important is the Archive were you will save your Recording Media12
Now logout and provide your Call Center Supervisor by the link
in our case
https://172.16.245.244:8440/mediasense/login.html

13
Now as you can see a call been recorded between extension 7156 and 306 under Active Call
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Simple and Easy
MediaSense

;D

 

Standard