CUCM, Media Resource Group, Uncategorized

Media Resource Groups

The Most Important Element in CUCM World is the Media Resource. it’s used in order to allow an administrator to allocate media resources to particular devices.
There are five types of media resources available in Cisco:
Annunciator, Conference Bridges, Media Termination Point, Transcoder and Music On Hold
Annunciator is uses Cisco media streaming application service to play prerecorded announcements

Conference Bridges Without Saying it explain it self and can be either software or hardware applications

Media Termination Point or MTP can be used to transcode G.711 a-law audio packets to G.711 mu-law packets and vice versa. CUCM Software MTP can only work for G711 codec, however IOS MTP can have multiple codes

Transcoder when two Phones using different codecs would not be able to communicate so here were the Transcoder Job Come
Such Case Like conferencing, CUE use only G.711 so if another Coded used you need Transcoder, UCCX Support G.711 or G.729 so in case you need Both you need a Transcoder. Forward and transfer Call in case of Different Codec Also you need a Transcoder.

Music on Hold is the Boring Music that everyone hear when someone put us in hold ;D

So here i will guide you on how to configure my 4 Most Charming Feature (MTP, Transcoder, Conference and MOH)

First We start by Configure the IOS Side
Allocating DSPs to a DSP Farm on Router
1

Then i Start to Configure the DSP-farm profiles for Each (MTP, Transcoder and Conference)
3

4

5
Note.Make Sure to Issue Command No Shut after Each Profile Configuration
After the profiles are set up i start by the SCCP Configuration
The routers use their Gigabit Ethernet 0/0 interface as the SCCP source interface, and the primary Cisco Unified Communication Manager should be 192.168.200.229 which my Publisher and for Better Practice it should be the Subscriber but i Only have one in  the Lap

2
Last thing in IOS I Configure the SCCP Group
associated the CUCM with priority
associated Each Media Profile and Register with a name that i will use later in the CUCM Registration

6

Now the CUCM Part first start with MTP
go to Media Resource – Media Termination point – Add New
Select Cisco IOS Enhanced Software Media termination point
put the Name in the IOS which (MAINMTP)
Select the Device pool
Save – Reset
7
Now the Transcoder
go to Media Resource – Transcoder – Add New
Choose Cisco IOS Enhanced Media Termination point
Choose Device Name Configured in IOS Whcih (MAINXCODER)
Select the Device Pool
Save – Reset8
and Last the Conference
go to Media Resource – Conference Bridge – Add New
Choose Cisco IOS Enhanced Conference Bridge
Choose Device Name Configured in IOS Whcih (MAINCFB)
Select the Device Pool, Location and Device Security Mode as Non Secure
Save – Reset9

Last But Not Least to Configure MOH
Add the Audio File
Media Resources – MOH Audio File Management – Upload File From Desktop
1
2
3Then Create an MOH Source
Go to Media Resources – Music On Hold Audio Sources – Add New
Choose Number and Select the Audio Source that you Just Upload
4
Last Thing is to Configure the MOH Server
Go to Media Resources – Music On Hold Server Audio Sources
Select the Device Pool, Location
Note.in Case of Multi Casting then you need to Check the Box for Enable Multi-cast Audio Sources on this MOH Server5
Now Assign the MOH to the Phones
7Finally we Done with the Resources, it’s Time to add them all Under one group
go to Media Resource – Media Resource Group – Add New
Name it in my Case i Name it (MainOffice)
Choose the Resource you Just Configured (MAINMTP, MAINXCODER, MAINCFB and MOH_2 (MOH))
Add them
Save
6
Note.Also be Aware in case of Multi casting you need to Check the Box Use Multi-cast for MOH Audio (If at least one multi-cast MOH resource is available)
Now Create an Media Resource List and add the Group to it
go to Media Resource – Media Resource Group List – Add New
Name it in my Case i Name it (MainOffice)
Choose the Media Resource Group I Just Configured
11
Finally Assign the Media Resource Group List to the Device pool 12
And Done
now you Allocated the Media Resource List i Configure for Each Member of this Device Pool

For Conference check this Link
For Music on Hold Video check this link

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Collaboration, MediaSense

Mediasense 10.5 Media play Fail in IE

I receive an error while try to play the media recording in Mediasense 10.5 using Internet Explorer
1
“The video could not be loaded, either because the server or network failed or because the format is not supported”
But the funny thing it works fine with Firefox
so i start to look at it and there is

2 solution

so let me show you the Steps

SOLUTION1:

go to the MediaSense Search and Play Configuration under
Mediasense Configuration Page then Administration and Uncheck the Box say Enable In-browser Player
3
Go to the Cisco MediaSense Search and Play Page 4
Press the Play Button
5
Choose to Allow Java SE Runtime Security
6
Choose to Continue 7
you need to Accept the Risk and Press RUN8
Now the Recording Play with JAVA
9.png

SOLUTION 2:

Now if you still insist to play on the IE it self not on Java so Use what Cisco Recomend
MediaSense presents a self-signed certificate to the browser, ensure that it is trusted by the browser
When you open a browser there is a Certificate Error press in it and Click View Certificate
1
Then Choose to Install Certificate
2
Place all Certificate to the Trusted Root Certification Authorities
  3
Click Next, and then click Finish.4
Choose YES on the pop-up
5
and Finally Importing was Successful
6
then go to Internet Option and Choose ADVANCED Tab and go Down and Uncheck the Warn about certificate address mismatch check box Then Restart your IE7
and  Walla it work like a Charm
8

Note.I Recommend using Solution No. 2

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Prime Collaboration Deployment, Uncategorized, Upgrade CUCM

Upgrade CUCM 8.6 to 11 Using PCD

Performing upgrades and migrations of CUCM has always been a long, manual process that required lots of staging and prepping as well as after-hours work.  With the release of version 10.X Collaboration Suite, a new product called Cisco Prime Collaboration Deployment (PCD) was released.
It allows the user to perform tasks such as migration of older software versions of clusters to new virtual machines, fresh installs, and upgrades on current clusters.In summary automates upgrade and migration task.
Once PCD is installed and configured, it can be used to perform a variety of tasks cutting down on the amount of time and frustration of a large manual migration.

Supported Releases for the Upgrade Task on PCD Version 10.5

These include releases for the upgrade task on the Upgrade Application Server or Install COP files:

  • Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
  • Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
  • Cisco Unified CM – IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
  • Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
  • Cisco Unity Connection Releases Supported:
    • From 8.6(x) to 8.6(x)
    • From 8.6(x) to 9.x
    • From 9.x to 9.x
    • From 10.0(1) to 10.x

This document is focused on the upgrade task on PCD Release 10.5.I show in an Earlier post the steps for Installation of PDC https://ccieroot.com/2016/03/23/installation-of-cisco-prime-collaboration-deployment/

I spend the last couple of weeks searching in internet for a way to upgrade from 8.6 to 11 and there was no single resource i could catch to it so i made my OWN

Note.The test been Done on UCSC-C220

So let’s Start
First Download the RSA Keys from Cisco Web Site

RSA keys are used to sign Cisco Unified Communications Manager releases and other updates such as Phone Firmware, Locales, Dialplans, other cop files. This cop can be installed on any UCM or see README for versions needing this cop.
ciscocm.version3-keys.cop.sgn
and put it in your SFTP Folder and Upload to your CUCM 8.6
1
Fill the SFTP Information
2
Choose the RSA Key
3

4

56
Then i will upload the Image to PCD through Filezilla
1
First Create a Site Manager2
Add the IP of your PCD and use Admin username : adminsftp & Password:same one used for web  login in PCD3

4
Press Ok
5
Now you are inside the PCD Directory if you need to upgrade an existing Cluster then copy the ISO to the Upgrade Folder if you want to create a new Cluster then copy the ISO to the Install Folder
In our Case i want to upgrade
1a

Select the ISO Image and Choose Upload4
Now the Upload Start
5
Now it’s Complete and the ISO Available Under your Upgrade Folder on the right and also you can check your Data store in the web page
4.png
Login to the PCD
232425
I can check my ISO Image from Administrator Tab – SFTP Datastore
6
Now To Add a Cluster go to Inventory – Clusters – Discover Cluster1
Fill the Cluster Information2
3
Then Choose to Assign Function to the Server4
Choose the Function that this CUCM is Providing5
Now we add the Cluster Successfully
6
Next Task is to Upgrade
From Task Tab – Upgrade
Then Choose to Add a New Upgrade Task
1
Select from the Drop Down the Cluster and the Product2
Browse From The SFTP The ISO Image
3
If the Image is not Valid or not Supported it will not Show when you select
“Valid Files Only”7Choose to Start Task Manually or Schedule and Choose Automatically Switch to the new Version After Successful upgrade6
you can Also Specify the Sequence 7
Review the Task Steps5.png
The Task been Added Successfully9
Now go to the right and click on Start Task Immediately 10
From Monitoring Tab you Can see your Task  8.png
or Press View Log and see what happening 12
You can Watch the Installation through the CLI Page
the system shutting down
6
Then the Installation Process Start8

9
Now Finally it Finished and it Switched to the New Image 11.0.110.png
And in the monitoring Page it show the task finish successfully on the PCD Page
9.png
Now Login to the Web Page

11.png
and Here the new CUCM Page and it shows the System Version 11.0.1 and you only need to upload the new License
11.png

;D

 

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Upgrade CUCM

Upgrade CUCM 8.6 to CUCM 9

Drive to 9
everyone write about it
This document provides procedures for performing a direct upgrade to Cisco Unified Communications Manager Release 9.1.2 from Releases 8.6.2
i Have the Update ISO and i save it in My File and start my SFTP
UCSInstall_UCOS_UNRST_9.1.2.12900-11.sgn

0.png
you will follow the same step of Updating the Device Package which i show in earlier post https://ccieroot.com/2016/03/10/update-device-package-in-cucm/

1
Fill the Detail of the SFTP
2
Here i Choose the Upgrade Package
Screenshot 2016-03-10 20.54.59
And Now the Downloading StartScreenshot 2016-03-10 20.55.57
After Downloading it will ask to Install and give an option to Switch Direct to 9 and Reboot or not
Screenshot 2016-03-10 21.29.42.png
Now the Installation Start
Screenshot 2016-03-10 21.30.21.pngAfter it finish the system will Reboot and Walla your CUCM Reach the 9  ;DScreenshot 2016-03-10 22.37.06.png

9.1.2.png
9.1.2       ;D

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Device Package

Update Device Package in CUCM

Ever face a Problem with Adding a new Model IP Phone to your Environment such as 8845, 8865 ?
will Luckily Cisco always care about her customer and support them with upgrading their device package always
it’s available in the latest Device Package cmterm-devicepack8.6.2.26169-1.cop.sgn Which can be downloaded from Cisco Software download https://software.cisco.com/download/navigator.html?i=!mmd

I will show you the steps to Upgrade your Device Package
First Turn on your TFTP were you have your Device Package
3
Then Login to your CUCM OS Admin Page
The Choose Software upgrades – Install/Upgrade
1
Then Fill the Detail of the SFTP in CUCM page
2
Press Next and choose the Device Package you want
4
Press Next and the Downloading of the Device package Start5
After the Downloading is done it will ask to Install it
6

7
Now After it Finish you need to Restart the TFTP Service
go to Cisco unified Serviceability – Tools – Control Center  Feature Services and Restart the TFTP Service
in case of a big cluster you  need to add the Device Package to each server and Restart them starting by the Publisher
advice always do this after Duty  ;D

and Finally will find that you can add your new IP Phone Model 8845, 8865
8.png
;D

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DHCP, IOS

Configure DHCP on IOS

this post will walk you through configuring a Cisco Router to serve as a DHCP server for client

I Define two pool one for Data and name it CCIEROOTDATA and second pool for IP Phone Name CCIEROOTVOIP

we define the dhcp pool by the command:
IP DHCP Pool “name”
then define the Network Subnet by Network command
third  Default router which is their Gateway and last is the DNS
for voice we add extra command “option 150” which is the IP Phone TFTP
in our case its also the Publisher IP Address 192.168.200.10
1
Then Configure Different VLAN for DATA and VOIP on our CORE Switch
2
Third we configure two Virtual interface for Each VLAN
4
Last Configure the Access Port that connect to the User PC & IP Phone
3

Now Confirm the PC took the Correct IP Address from the Correct VLAN 3000

10

and IP Phone DX650 took the correct VLAN 3001
Photo Mar 10, 5 55 51 PM

and the TFTP Configuration Showing Correctly
Photo Mar 10, 6 48 52 PM.jpg
The IP Phone Took the Correct IP Address Configuration
Photo Mar 10, 5 59 47 PM

and this is the steps to configure DHCP in IOS

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Cisco Jabber, Uncategorized

Installing and Configuring Cisco Jabber on IPhone

Long Time No See  ;D
i think by now everyone realize that cisco product Jabber Voice cant be downloaded in IPhone anymore which affect everyone as there EOL9796 – Amended
Cisco announces the end-of-sale and end-of-life dates for the Cisco Jabber Voice for iPhone. The last day to order the affected product(s) is January 31, 2015.

and i never cared after that till last week my manager Mr.Anas Aldeiri was in vacation and request to have his extension in his phone by any mean  and i start to keep looking and found out that there is another Cisco Jabber.
the New Cisco Jabber provide you by Chat, Phone Service, Conference and share photo

Last Post i show you how to Install & Configure IM and Presence 9.1 with CUCM 9.1 The Next step is to configure Jabber which can be done in a simple steps

First Just like you Adding a Normal Phone
Device – Phone – Add New
Cisco Dual Mode for iPhone
Then for IPhone Name Always start with TCTname and you should choose the Owner and the Primary Phone and the Digest User
1
2
3

Also enable video cause it’s disable by default
8

Second Add the Directory Number and Associate the Phone with the User

4
5
After that go to the User Option and Add the phone to the User
6

Now your Device is Ready go in your IPhone and Download from APP Store the Application Called : Cisco Jabber
2016-01-23 13.54.22

Please Excuse My Phone i dont Look at Email or SMS Alot
the APP Store Icon in Left Corner Down
2016-01-23 13.54.43.png

Now i Open the Application and Enter the Advanced Setting to Configure my IM Presence Option. you also can configure Phone Service Only or Webex
in Our Case My IM Presence IP Address is 192.168.200.10 and CUCM is 192.168.200.6

2016-01-23 12.19.53

Then Save and Back to Login Option
Put the Username and then Continue for Password Input

2016-01-23 12.20.08

2016-01-23 12.20.15

Finally I’m Done and You Can See i’m Available

2016-01-23 12.20.29.png

Then Let me Choose Contact to add my College Coco Test1 and Add him to a Company Group, I can also add him to my Favorite

2016-01-23 12.20.402016-01-23 12.20.452016-01-23 12.20.522016-01-23 12.21.032016-01-23 12.21.142016-01-23 12.24.16
I Click in the Right Arrow i can Call and Chat with my College COCO Test1 which he have Jabber in his PC

2016-01-23 12.25.14
2016-01-23 12.24.502016-01-23 12.25.202016-01-23 12.25.46
I have the Ability to Hold, Transfer and make Conference

2016-01-23 12.25.34

Inside the Chat i have the option to Send a Picture too

2016-01-23 12.27.48

2016-01-23 12.27.56

2016-01-23 12.28.042016-01-23 12.28.33

You can also have video call
File Jan 24, 5 13 50 PM

Also show me My Recent Call 2016-01-23 12.29.13

and the Status of my Jabber

2016-01-23 12.29.40

And Just Like That I made my Manager Happy

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