CUCM, Media Resource Group, Uncategorized

Media Resource Groups

The Most Important Element in CUCM World is the Media Resource. it’s used in order to allow an administrator to allocate media resources to particular devices.
There are five types of media resources available in Cisco:
Annunciator, Conference Bridges, Media Termination Point, Transcoder and Music On Hold
Annunciator is uses Cisco media streaming application service to play prerecorded announcements

Conference Bridges Without Saying it explain it self and can be either software or hardware applications

Media Termination Point or MTP can be used to transcode G.711 a-law audio packets to G.711 mu-law packets and vice versa. CUCM Software MTP can only work for G711 codec, however IOS MTP can have multiple codes

Transcoder when two Phones using different codecs would not be able to communicate so here were the Transcoder Job Come
Such Case Like conferencing, CUE use only G.711 so if another Coded used you need Transcoder, UCCX Support G.711 or G.729 so in case you need Both you need a Transcoder. Forward and transfer Call in case of Different Codec Also you need a Transcoder.

Music on Hold is the Boring Music that everyone hear when someone put us in hold ;D

So here i will guide you on how to configure my 4 Most Charming Feature (MTP, Transcoder, Conference and MOH)

First We start by Configure the IOS Side
Allocating DSPs to a DSP Farm on Router
1

Then i Start to Configure the DSP-farm profiles for Each (MTP, Transcoder and Conference)
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4

5
Note.Make Sure to Issue Command No Shut after Each Profile Configuration
After the profiles are set up i start by the SCCP Configuration
The routers use their Gigabit Ethernet 0/0 interface as the SCCP source interface, and the primary Cisco Unified Communication Manager should be 192.168.200.229 which my Publisher and for Better Practice it should be the Subscriber but i Only have one in  the Lap

2
Last thing in IOS I Configure the SCCP Group
associated the CUCM with priority
associated Each Media Profile and Register with a name that i will use later in the CUCM Registration

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Now the CUCM Part first start with MTP
go to Media Resource – Media Termination point – Add New
Select Cisco IOS Enhanced Software Media termination point
put the Name in the IOS which (MAINMTP)
Select the Device pool
Save – Reset
7
Now the Transcoder
go to Media Resource – Transcoder – Add New
Choose Cisco IOS Enhanced Media Termination point
Choose Device Name Configured in IOS Whcih (MAINXCODER)
Select the Device Pool
Save – Reset8
and Last the Conference
go to Media Resource – Conference Bridge – Add New
Choose Cisco IOS Enhanced Conference Bridge
Choose Device Name Configured in IOS Whcih (MAINCFB)
Select the Device Pool, Location and Device Security Mode as Non Secure
Save – Reset9

Last But Not Least to Configure MOH
Add the Audio File
Media Resources – MOH Audio File Management – Upload File From Desktop
1
2
3Then Create an MOH Source
Go to Media Resources – Music On Hold Audio Sources – Add New
Choose Number and Select the Audio Source that you Just Upload
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Last Thing is to Configure the MOH Server
Go to Media Resources – Music On Hold Server Audio Sources
Select the Device Pool, Location
Note.in Case of Multi Casting then you need to Check the Box for Enable Multi-cast Audio Sources on this MOH Server5
Now Assign the MOH to the Phones
7Finally we Done with the Resources, it’s Time to add them all Under one group
go to Media Resource – Media Resource Group – Add New
Name it in my Case i Name it (MainOffice)
Choose the Resource you Just Configured (MAINMTP, MAINXCODER, MAINCFB and MOH_2 (MOH))
Add them
Save
6
Note.Also be Aware in case of Multi casting you need to Check the Box Use Multi-cast for MOH Audio (If at least one multi-cast MOH resource is available)
Now Create an Media Resource List and add the Group to it
go to Media Resource – Media Resource Group List – Add New
Name it in my Case i Name it (MainOffice)
Choose the Media Resource Group I Just Configured
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Finally Assign the Media Resource Group List to the Device pool 12
And Done
now you Allocated the Media Resource List i Configure for Each Member of this Device Pool

For Conference check this Link
For Music on Hold Video check this link

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BAT, Uncategorized

Cisco Bulk Administration Tool (BAT)

I Call this : The Quick and dirty way

in earlier post i explain the Latest CUCM 10 feature SELF-Provisioning  were End user should input His Self-Service user ID to Provision a phone.
Today  I guide you through the most powerful tool of Cisco Unified Communications Manager mainly use to insert users, phones …etc.
BAT is an Old Feature for CUCM and usually use during big phone deployments.
please refer to Cisco Web for a complete guide on how to use bat.
i am here only to explain to you how to add Phones using BAT.

First Go to Bulk Administration – Upload/Download Files – Select bat.xlt and press Download Selected

1

Open the bat.xlt and Excel sheet will open then Choose to create File Format2

Adjust the File as you wish
MAC Address, Description, Directory Number, Line Description, Alerting Name …etc Then press bellow Magic Button (Create)3

it will ask you to overwrite the Excel file just press Yes4

Then Fill the Detail you need and Choose Export to BAT Format
and Save the File in your Desktop 5

Successfully Saved
6

Now Back to CUCM Bulk Administration – Upload/Download Files – and this time choose to Upload a new File
Choose  your BAT that you saved in Desktop and Select the transaction Type then Save.
it will be uploaded7

Now go to Bulk Administration – Phones – Phone Template -Create New one for the Specific Phone Model
8
Configure your Device pool, Phone button template …etc9

10
Then Configure the Directory line, Partition and Calling Search Space11
After That we need to Validate our BAT File with the Phone Template
go to Bulk Administration – Phones – Validate Phones
Select the  BAT and Phone Template
12
After that to check everything gone correctly go to Bulk Administration – Job Scheduler
it successfully Validate13
you can also check the text Report14
Now time to insert the Phones
go to Bulk Administration – Phones – Insert phones
Choose the BAT File and Phone template & Run Immediately15

Again you need to check everything gone Smoothly so
go to Bulk Administration – Job Scheduler
it Successfully Passed16
Also Check the Text To for any Error
17

Here is the Best part when i see My Phone Registered Just Fine ;D18

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CUCM, Self-Provisioning

SELF-Provisioning For End User Phones

Okay

I saw many post from people complain about self-provisioning they cant get it to work  or they hear  IVR keeps saying “This device could not be associated with your account…”I decide to make my own and try the service my self

The Self-Provisioning feature been introduced in CUCM version 10 it allows an end user to plug a new phone out of the box into the network and follow a few prompts to identify the user and Walla it’s working with minimal administrative effort.

It’s been released to make the lives of the administrators easier.  So Smile ;D
Lets start

go to User Management – User/Phone Add – Universal line Template – Add New
Name the Template
and choose to fill the line Description and Alerting Name as you wish i did first name and last name plus my description Also the Route Partition and CSS
1
Also you have option to fill the Call forwarding if you want
2
Second go to User Management – User/Phone Add – Universal Device Template – Add New
Fill the Name and Device Description as you Wish and Choose Device pool and Security Profile and Also the SIP Profile and Phone button template just to make sure your phone get all the detail instead of going back and Edit
3
go to User Management – User Settings – User Profile – Add New
Name it and from Drop Down Select the Device Template you create fir your Desk Phone and Mobile and Remote if you have and Also Choose the Line Template and Make Sure to Check the Box to Allow End User to Provision Their Own Phones
4
Now time for LDAP Configuration i Already Blog before about it Earlier Here
so Go to System – LDAP – LDAP System and Check the box and Choose your LDAP Sevrer Type
5
First make Sure to Edit the user in Active Directory to have their Extension in the IP Phone Filed
Then Go to System – LDAP – LDAP Directory and click Add New
now this is CUCM 10 and you can see there is New Field so
after filling the Required Data go to Access Control Group and add Standard CCM End Users
and Check the Box to Apply Mask to Synced Telephone Number to Create A new line for inserted user and Mask of XXXX
if this Box not checked your end User will not have a Self -Service user ID or Primary Extension which Both Required to Provision a Phone
After Save Press the Button: Perform Full Sync Now
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Now go to User Management – End User and Check it Auto take the Self-Service user ID and Primary Extension
8
9
Now go to Device – CTI Route Point – Add New
Giv it a Name, Device Pool and a  Location Then Save   10
Now Add the Directory Number Which will be Use by the End User to get the Prompt 11
Now Create and Application user and Associate the CTI with it and Give Standard CTI Enable  Permission
1213
Now go to Server and Enable Auto Registration
Select the Device Template, line template and Starting and Ending Directory that Phone will take Temporarily 14
Finally Now Activate the Service under CUCM Serviceability
15

now Redirect the user to enter the CTI Number in the Phone and Press the Number it will Ask the User to Enter the Self-user ID
after press the ID which in my Case 7156
it will ask to confirm by pressing Pound and then Phone will Restart
you can see the Video in my Youtube Channel
and Finally the Phone Registered by my name and Extension  ;D
last
Smile life Is Beautiful

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Troubleshooting, UCCX

UCCX ‘Dataset status is Failed (Database error)’

It’s a BUG
seriously a Bug on the system not the one you find on houses
1.png
this error message appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when I try to run a report.
and like everything in IT there is always a solution

so let me guide you to this
The Solution is a 2K Fix COP File goes by the name:
ciscouccx.ReportFix.cop.sgn

First download this Fix and save it  to your disk
1a
Then turn on the SFTP and type the Directory path for the file in the Root Path
2
SSH to the UCCX Server
3
Initiate the Upgrade CMD in the UCCX
utils system upgrade initiate
Then select option 1 since we are using SFTP and answer the Q  the UCCX then search for a Checking for valid upgrades and it will start install the File
4
and like that in the last line you see “Successfully installed ciscouccx.ReportFix.cop.sgn”5
Now go to your CUIC Page6

7
Now run the report that you looking for
8
And Finally no Error and the Report show the Team Effort  ;D
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;D

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UCCX

UCCX Crashed

“Crashed”
is one of the most word that scare any IT Admin
but don’t worry, any problem have a solution
there is many reason the system could crash, specially the boot order of the System

my case was that The Cisco Unified Contact Center Express server is unable to boot. When trying to reboot the server
1.pngthis error message appears regarding inconsistencies in the file system:
2.png
and it will ask you to insert the recovery disk
what you don’t know is the  UCCX has no recovery disk oops
so the solution is to Use the Unified Communications Manager Recovery CD to restore access to the file system. The Unified Communications Manager Recovery CD can be used on any server and application experiencing this issue. This process can be used to recover both Root and Common partition file systems that are affected. First, you need to download the ISO file for the recovery disk
go to cisco web site to download the ISO
Untitled13.png
Download it to your PC
Untitled14.png
Connect to your image in your diskUntitled15.png

Untitled16.png
Now Configure your VM to boot from the CD
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Now Start the Machine
Untitled3.png

Untitled4

Untitled5
Now This menu for the recovery disk appears:
Untitled6Choose option F, and respond YES. This will check and correct the file system automatically.Untitled7
you can see in the last line it say
“ERRORS found and corrected.”Untitled8

Untitled9

Untitled10
Finally, choose option Q to exit the recovery disk program. and Remove the recovery disk and reboot the serverUntitled11
The system should boot normally.
Untitled12
And The Magic Screen Came up Finally
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Note:  It is highly recommended that you perform a full system backup weekly  ;D

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Prime Collaboration Deployment, Uncategorized, Upgrade CUCM

Upgrade CUCM 8.6 to 11 Using PCD

Performing upgrades and migrations of CUCM has always been a long, manual process that required lots of staging and prepping as well as after-hours work.  With the release of version 10.X Collaboration Suite, a new product called Cisco Prime Collaboration Deployment (PCD) was released.
It allows the user to perform tasks such as migration of older software versions of clusters to new virtual machines, fresh installs, and upgrades on current clusters.In summary automates upgrade and migration task.
Once PCD is installed and configured, it can be used to perform a variety of tasks cutting down on the amount of time and frustration of a large manual migration.

Supported Releases for the Upgrade Task on PCD Version 10.5

These include releases for the upgrade task on the Upgrade Application Server or Install COP files:

  • Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
  • Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
  • Cisco Unified CM – IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
  • Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
  • Cisco Unity Connection Releases Supported:
    • From 8.6(x) to 8.6(x)
    • From 8.6(x) to 9.x
    • From 9.x to 9.x
    • From 10.0(1) to 10.x

This document is focused on the upgrade task on PCD Release 10.5.I show in an Earlier post the steps for Installation of PDC https://ccieroot.com/2016/03/23/installation-of-cisco-prime-collaboration-deployment/

I spend the last couple of weeks searching in internet for a way to upgrade from 8.6 to 11 and there was no single resource i could catch to it so i made my OWN

Note.The test been Done on UCSC-C220

So let’s Start
First Download the RSA Keys from Cisco Web Site

RSA keys are used to sign Cisco Unified Communications Manager releases and other updates such as Phone Firmware, Locales, Dialplans, other cop files. This cop can be installed on any UCM or see README for versions needing this cop.
ciscocm.version3-keys.cop.sgn
and put it in your SFTP Folder and Upload to your CUCM 8.6
1
Fill the SFTP Information
2
Choose the RSA Key
3

4

56
Then i will upload the Image to PCD through Filezilla
1
First Create a Site Manager2
Add the IP of your PCD and use Admin username : adminsftp & Password:same one used for web  login in PCD3

4
Press Ok
5
Now you are inside the PCD Directory if you need to upgrade an existing Cluster then copy the ISO to the Upgrade Folder if you want to create a new Cluster then copy the ISO to the Install Folder
In our Case i want to upgrade
1a

Select the ISO Image and Choose Upload4
Now the Upload Start
5
Now it’s Complete and the ISO Available Under your Upgrade Folder on the right and also you can check your Data store in the web page
4.png
Login to the PCD
232425
I can check my ISO Image from Administrator Tab – SFTP Datastore
6
Now To Add a Cluster go to Inventory – Clusters – Discover Cluster1
Fill the Cluster Information2
3
Then Choose to Assign Function to the Server4
Choose the Function that this CUCM is Providing5
Now we add the Cluster Successfully
6
Next Task is to Upgrade
From Task Tab – Upgrade
Then Choose to Add a New Upgrade Task
1
Select from the Drop Down the Cluster and the Product2
Browse From The SFTP The ISO Image
3
If the Image is not Valid or not Supported it will not Show when you select
“Valid Files Only”7Choose to Start Task Manually or Schedule and Choose Automatically Switch to the new Version After Successful upgrade6
you can Also Specify the Sequence 7
Review the Task Steps5.png
The Task been Added Successfully9
Now go to the right and click on Start Task Immediately 10
From Monitoring Tab you Can see your Task  8.png
or Press View Log and see what happening 12
You can Watch the Installation through the CLI Page
the system shutting down
6
Then the Installation Process Start8

9
Now Finally it Finished and it Switched to the New Image 11.0.110.png
And in the monitoring Page it show the task finish successfully on the PCD Page
9.png
Now Login to the Web Page

11.png
and Here the new CUCM Page and it shows the System Version 11.0.1 and you only need to upload the new License
11.png

;D

 

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CUCM, UCCX

MediaSense Call Recording

Call Center Recording helps organization reliably record and evaluate calls for best training and quality assurance.
Media Sense is a Rich software solution for Cisco IP telephony and Contact Center. It’s provide call recording and live monitoring for Active calls

The Installation is basic just like any Cisco product (CUCM, UCCX …etc)
so i will start by the MediaSense Setup wizard and Requirement

First CUCM Part
create an AXL User I name it mediasense
User Management – Application User
1Second Create a record profile I give it Destination address2
and Assign this to the Agent Directory Number Whom you want to Record
7
Most Important Step is to Create a Transcoder and Assign it to the Device pool

Then Create a SIP Trunk to the MediaSense Server
our MediaSense IP Address is 172.16.245.244345
Last create a Route Pattern to the 399 and Gateway is the MediaSense Trunk that you created earlier6Now Let’s start from the Media Sense Setup Wizard
1.png

2

3
Enter the IP Address of the CUCM and AXL username and Password
4
Select the CUCM
5

6
Now you finish and login again
7
Make sure to select the servers that would work as AXL and Call Control Service Providers 8
Select the user That would Listen to the recording
9
Choose the Prune policy Configuration
10
Type the Incoming Call rule which is your Destination Address in CUCM 399 and Choose the Action type
11
Most Important is the Archive were you will save your Recording Media12
Now logout and provide your Call Center Supervisor by the link
in our case
https://172.16.245.244:8440/mediasense/login.html

13
Now as you can see a call been recorded between extension 7156 and 306 under Active Call
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Simple and Easy
MediaSense

;D

 

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