Troubleshooting, WLC

Flexconnect Issue in AIR-AP1852E

I am working in a new project were the vendor installed over 10 Access point model AIR-AP1852E on a WLC5508 with Software Version
but i can’t configure those AP in Flexconnect Mode.
Cisco documentation Confirm that the available modes are “Centralized local”, “Standalone”, “Sniffer”, “Cisco FlexConnect”, “Monitor”, “OfficeExtent” and “Mesh”.

but it only show you the “Local” & “Sniffer” so i will guide you how to fix it

so i login to Cisco web site and downloaded the Newer image and Save it to file
unless you have a service contract you will not be able to download it
then Login to WLC
now to upload to the WLC
go to Commands – Download File and Fill the Detail of your TFTP and WLC File Name and then press the Download Button4
you can see in your TFTP it Start to upload

After it finish the Upload it will ask you to Reboot6
I Choose Save and Reboot7
Now you see it change and show all Mode
Now go to Flex Connect and Check the Box of VLAN Support
and put the Native Vlan ID in your Branch – Apply
Then Press Button Vlan Mappings9
Then Configure your SSID with the Proper VLAN and
Note. even if you are Having this VLAN in another Site it doesn’t matter as long your Access Point is Flexconnect then it will take the branch IP Addressing  10

and Finally as you see i took my branch IP Address


Troubleshooting, UCCX

UCCX ‘Dataset status is Failed (Database error)’

It’s a BUG
seriously a Bug on the system not the one you find on houses
this error message appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when I try to run a report.
and like everything in IT there is always a solution

so let me guide you to this
The Solution is a 2K Fix COP File goes by the name:

First download this Fix and save it  to your disk
Then turn on the SFTP and type the Directory path for the file in the Root Path
SSH to the UCCX Server
Initiate the Upgrade CMD in the UCCX
utils system upgrade initiate
Then select option 1 since we are using SFTP and answer the Q  the UCCX then search for a Checking for valid upgrades and it will start install the File
and like that in the last line you see “Successfully installed ciscouccx.ReportFix.cop.sgn”5
Now go to your CUIC Page6

Now run the report that you looking for
And Finally no Error and the Report show the Team Effort  ;D


Troubleshooting, Upgrade Software

Troubleshoot Access Point Not Joining a Wireless LAN Controller

have you face a problem installing a new Access Point Model
A week ago i Receive a new Access Point Model 1702I and as always insert the join command to the controller and it reject to join the Team and after hour of debugging i found out that my WLC software is not supported for this Model


you can check this link from Cisco to check which software could support your Access Point

So i open a ticket with Cisco TAC and let me tell you i always enjoy working with such an Expert like Cisco TAC

I show in earlier blog how to install WLC

First i need to download the Image from Cisco Web Site!mmd

and Navigate to your WLC Model, we have 5508 but you should have a valid service contract 1i Choose the WLC Software

and i Choose the Firmware that Cisco Suggested Depend on Software quality, Stability and Longevity. i think this a new Cisco thing since i didn’t see this option last year were they suggest which one is better3

I Download it to my Laptop and Save it to a folder and used a TFTPD32 Open SOurce software which can be downloaded from
then in the WLC i go to Command Tab and choose Download
File Type: Code
Transfer Mode: TFTP
Server Detail
IP Address: My TFTP IP Address in my case (
File Path: /
File Name: My Software Name in my Case (AIR-CT5500-K9-8-0-121-0.aes)
Then Press Download
you can see the under the TFTP transfer procces start in the TFTD32 Software and also in the Command Download Page in WLC
it took almost over 40 minute then go to Commands Tab then CHoose Config Boot You will see that the Primary Image Change from to
Now i need to Reboot the WLC to make the New Image act as the Active one
Save and Reboot
After the Reboot go to the Monitor Tab then look in the Controller Sumary and the Software Version Change also to
you can also go to Command Tab then Config Boot you will see that the New Image become Active
After that the wireless Start to download the new firmware and reboot13
Under Wireless Tab you can see the Operational Status for the Acess point is “Downloading”
and now All my Access Point is Okay15
and the new Primary SW Version is also
now to make sure my New Access point will Join the Team
first i configure the switch Port as normal
Then plug the Access Point and it start to take the new configurtion without any Debug Error
and i finally made another customer happy   ;D