Troubleshooting, WLC

Flexconnect Issue in AIR-AP1852E

I am working in a new project were the vendor installed over 10 Access point model AIR-AP1852E on a WLC5508 with Software Version 8.2.100.0
but i can’t configure those AP in Flexconnect Mode.
Cisco documentation Confirm that the available modes are “Centralized local”, “Standalone”, “Sniffer”, “Cisco FlexConnect”, “Monitor”, “OfficeExtent” and “Mesh”.

but it only show you the “Local” & “Sniffer” so i will guide you how to fix it
1

so i login to Cisco web site and downloaded the Newer image 8.2.130.0 and Save it to file
2
unless you have a service contract you will not be able to download it
then Login to WLC3
now to upload to the WLC
go to Commands – Download File and Fill the Detail of your TFTP and WLC File Name and then press the Download Button4
you can see in your TFTP it Start to upload5
After it finish the Upload it will ask you to Reboot6
I Choose Save and Reboot7
Now you see it change and show all Mode 8
Now go to Flex Connect and Check the Box of VLAN Support
and put the Native Vlan ID in your Branch – Apply
Then Press Button Vlan Mappings9
Then Configure your SSID with the Proper VLANand
Note. even if you are Having this VLAN in another Site it doesn’t matter as long your Access Point is Flexconnect then it will take the branch IP Addressing  10

and Finally as you see i took my branch IP Address
11

;D

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BAT, Uncategorized

Cisco Bulk Administration Tool (BAT)

I Call this : The Quick and dirty way

in earlier post i explain the Latest CUCM 10 feature SELF-Provisioning  were End user should input His Self-Service user ID to Provision a phone.
Today  I guide you through the most powerful tool of Cisco Unified Communications Manager mainly use to insert users, phones …etc.
BAT is an Old Feature for CUCM and usually use during big phone deployments.
please refer to Cisco Web for a complete guide on how to use bat.
i am here only to explain to you how to add Phones using BAT.

First Go to Bulk Administration – Upload/Download Files – Select bat.xlt and press Download Selected

1

Open the bat.xlt and Excel sheet will open then Choose to create File Format2

Adjust the File as you wish
MAC Address, Description, Directory Number, Line Description, Alerting Name …etc Then press bellow Magic Button (Create)3

it will ask you to overwrite the Excel file just press Yes4

Then Fill the Detail you need and Choose Export to BAT Format
and Save the File in your Desktop 5

Successfully Saved
6

Now Back to CUCM Bulk Administration – Upload/Download Files – and this time choose to Upload a new File
Choose  your BAT that you saved in Desktop and Select the transaction Type then Save.
it will be uploaded7

Now go to Bulk Administration – Phones – Phone Template -Create New one for the Specific Phone Model
8
Configure your Device pool, Phone button template …etc9

10
Then Configure the Directory line, Partition and Calling Search Space11
After That we need to Validate our BAT File with the Phone Template
go to Bulk Administration – Phones – Validate Phones
Select the  BAT and Phone Template
12
After that to check everything gone correctly go to Bulk Administration – Job Scheduler
it successfully Validate13
you can also check the text Report14
Now time to insert the Phones
go to Bulk Administration – Phones – Insert phones
Choose the BAT File and Phone template & Run Immediately15

Again you need to check everything gone Smoothly so
go to Bulk Administration – Job Scheduler
it Successfully Passed16
Also Check the Text To for any Error
17

Here is the Best part when i see My Phone Registered Just Fine ;D18

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CUCM, Self-Provisioning

SELF-Provisioning For End User Phones

Okay

I saw many post from people complain about self-provisioning they cant get it to work  or they hear  IVR keeps saying “This device could not be associated with your account…”I decide to make my own and try the service my self

The Self-Provisioning feature been introduced in CUCM version 10 it allows an end user to plug a new phone out of the box into the network and follow a few prompts to identify the user and Walla it’s working with minimal administrative effort.

It’s been released to make the lives of the administrators easier.  So Smile ;D
Lets start

go to User Management – User/Phone Add – Universal line Template – Add New
Name the Template
and choose to fill the line Description and Alerting Name as you wish i did first name and last name plus my description Also the Route Partition and CSS
1
Also you have option to fill the Call forwarding if you want
2
Second go to User Management – User/Phone Add – Universal Device Template – Add New
Fill the Name and Device Description as you Wish and Choose Device pool and Security Profile and Also the SIP Profile and Phone button template just to make sure your phone get all the detail instead of going back and Edit
3
go to User Management – User Settings – User Profile – Add New
Name it and from Drop Down Select the Device Template you create fir your Desk Phone and Mobile and Remote if you have and Also Choose the Line Template and Make Sure to Check the Box to Allow End User to Provision Their Own Phones
4
Now time for LDAP Configuration i Already Blog before about it Earlier Here
so Go to System – LDAP – LDAP System and Check the box and Choose your LDAP Sevrer Type
5
First make Sure to Edit the user in Active Directory to have their Extension in the IP Phone Filed
Then Go to System – LDAP – LDAP Directory and click Add New
now this is CUCM 10 and you can see there is New Field so
after filling the Required Data go to Access Control Group and add Standard CCM End Users
and Check the Box to Apply Mask to Synced Telephone Number to Create A new line for inserted user and Mask of XXXX
if this Box not checked your end User will not have a Self -Service user ID or Primary Extension which Both Required to Provision a Phone
After Save Press the Button: Perform Full Sync Now
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Now go to User Management – End User and Check it Auto take the Self-Service user ID and Primary Extension
8
9
Now go to Device – CTI Route Point – Add New
Giv it a Name, Device Pool and a  Location Then Save   10
Now Add the Directory Number Which will be Use by the End User to get the Prompt 11
Now Create and Application user and Associate the CTI with it and Give Standard CTI Enable  Permission
1213
Now go to Server and Enable Auto Registration
Select the Device Template, line template and Starting and Ending Directory that Phone will take Temporarily 14
Finally Now Activate the Service under CUCM Serviceability
15

now Redirect the user to enter the CTI Number in the Phone and Press the Number it will Ask the User to Enter the Self-user ID
after press the ID which in my Case 7156
it will ask to confirm by pressing Pound and then Phone will Restart
you can see the Video in my Youtube Channel
and Finally the Phone Registered by my name and Extension  ;D
last
Smile life Is Beautiful

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Collaboration, MediaSense

Mediasense 10.5 Media play Fail in IE

I receive an error while try to play the media recording in Mediasense 10.5 using Internet Explorer
1
“The video could not be loaded, either because the server or network failed or because the format is not supported”
But the funny thing it works fine with Firefox
so i start to look at it and there is

2 solution

so let me show you the Steps

SOLUTION1:

go to the MediaSense Search and Play Configuration under
Mediasense Configuration Page then Administration and Uncheck the Box say Enable In-browser Player
3
Go to the Cisco MediaSense Search and Play Page 4
Press the Play Button
5
Choose to Allow Java SE Runtime Security
6
Choose to Continue 7
you need to Accept the Risk and Press RUN8
Now the Recording Play with JAVA
9.png

SOLUTION 2:

Now if you still insist to play on the IE it self not on Java so Use what Cisco Recomend
MediaSense presents a self-signed certificate to the browser, ensure that it is trusted by the browser
When you open a browser there is a Certificate Error press in it and Click View Certificate
1
Then Choose to Install Certificate
2
Place all Certificate to the Trusted Root Certification Authorities
  3
Click Next, and then click Finish.4
Choose YES on the pop-up
5
and Finally Importing was Successful
6
then go to Internet Option and Choose ADVANCED Tab and go Down and Uncheck the Warn about certificate address mismatch check box Then Restart your IE7
and  Walla it work like a Charm
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Note.I Recommend using Solution No. 2

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Troubleshooting, UCCX

UCCX ‘Dataset status is Failed (Database error)’

It’s a BUG
seriously a Bug on the system not the one you find on houses
1.png
this error message appears in the Cisco Unified Intelligence Center (CUIC) with Unified Contact Center Express (UCCX) when I try to run a report.
and like everything in IT there is always a solution

so let me guide you to this
The Solution is a 2K Fix COP File goes by the name:
ciscouccx.ReportFix.cop.sgn

First download this Fix and save it  to your disk
1a
Then turn on the SFTP and type the Directory path for the file in the Root Path
2
SSH to the UCCX Server
3
Initiate the Upgrade CMD in the UCCX
utils system upgrade initiate
Then select option 1 since we are using SFTP and answer the Q  the UCCX then search for a Checking for valid upgrades and it will start install the File
4
and like that in the last line you see “Successfully installed ciscouccx.ReportFix.cop.sgn”5
Now go to your CUIC Page6

7
Now run the report that you looking for
8
And Finally no Error and the Report show the Team Effort  ;D
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;D

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UCCX

UCCX Crashed

“Crashed”
is one of the most word that scare any IT Admin
but don’t worry, any problem have a solution
there is many reason the system could crash, specially the boot order of the System

my case was that The Cisco Unified Contact Center Express server is unable to boot. When trying to reboot the server
1.pngthis error message appears regarding inconsistencies in the file system:
2.png
and it will ask you to insert the recovery disk
what you don’t know is the  UCCX has no recovery disk oops
so the solution is to Use the Unified Communications Manager Recovery CD to restore access to the file system. The Unified Communications Manager Recovery CD can be used on any server and application experiencing this issue. This process can be used to recover both Root and Common partition file systems that are affected. First, you need to download the ISO file for the recovery disk
go to cisco web site to download the ISO
Untitled13.png
Download it to your PC
Untitled14.png
Connect to your image in your diskUntitled15.png

Untitled16.png
Now Configure your VM to boot from the CD
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Now Start the Machine
Untitled3.png

Untitled4

Untitled5
Now This menu for the recovery disk appears:
Untitled6Choose option F, and respond YES. This will check and correct the file system automatically.Untitled7
you can see in the last line it say
“ERRORS found and corrected.”Untitled8

Untitled9

Untitled10
Finally, choose option Q to exit the recovery disk program. and Remove the recovery disk and reboot the serverUntitled11
The system should boot normally.
Untitled12
And The Magic Screen Came up Finally
111

Note:  It is highly recommended that you perform a full system backup weekly  ;D

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Prime Collaboration Deployment, Uncategorized, Upgrade CUCM

Upgrade CUCM 8.6 to 11 Using PCD

Performing upgrades and migrations of CUCM has always been a long, manual process that required lots of staging and prepping as well as after-hours work.  With the release of version 10.X Collaboration Suite, a new product called Cisco Prime Collaboration Deployment (PCD) was released.
It allows the user to perform tasks such as migration of older software versions of clusters to new virtual machines, fresh installs, and upgrades on current clusters.In summary automates upgrade and migration task.
Once PCD is installed and configured, it can be used to perform a variety of tasks cutting down on the amount of time and frustration of a large manual migration.

Supported Releases for the Upgrade Task on PCD Version 10.5

These include releases for the upgrade task on the Upgrade Application Server or Install COP files:

  • Cisco Unified CM Releases Supported: 8.6(1-2), 9.0.(1), 9.1(1), 9.1(2), 10.x
  • Cisco Unified Presence (CUP) Releases Supported: 8.6(3), 8.6(4), 8.6(5)
  • Cisco Unified CM – IM and Presence Releases Supported: 9.0(1), 9.1(1), 10.x
  • Cisco Unified Contact Center Express Releases Supported: 9.0(2), 10.x
  • Cisco Unity Connection Releases Supported:
    • From 8.6(x) to 8.6(x)
    • From 8.6(x) to 9.x
    • From 9.x to 9.x
    • From 10.0(1) to 10.x

This document is focused on the upgrade task on PCD Release 10.5.I show in an Earlier post the steps for Installation of PDC https://ccieroot.com/2016/03/23/installation-of-cisco-prime-collaboration-deployment/

I spend the last couple of weeks searching in internet for a way to upgrade from 8.6 to 11 and there was no single resource i could catch to it so i made my OWN

Note.The test been Done on UCSC-C220

So let’s Start
First Download the RSA Keys from Cisco Web Site

RSA keys are used to sign Cisco Unified Communications Manager releases and other updates such as Phone Firmware, Locales, Dialplans, other cop files. This cop can be installed on any UCM or see README for versions needing this cop.
ciscocm.version3-keys.cop.sgn
and put it in your SFTP Folder and Upload to your CUCM 8.6
1
Fill the SFTP Information
2
Choose the RSA Key
3

4

56
Then i will upload the Image to PCD through Filezilla
1
First Create a Site Manager2
Add the IP of your PCD and use Admin username : adminsftp & Password:same one used for web  login in PCD3

4
Press Ok
5
Now you are inside the PCD Directory if you need to upgrade an existing Cluster then copy the ISO to the Upgrade Folder if you want to create a new Cluster then copy the ISO to the Install Folder
In our Case i want to upgrade
1a

Select the ISO Image and Choose Upload4
Now the Upload Start
5
Now it’s Complete and the ISO Available Under your Upgrade Folder on the right and also you can check your Data store in the web page
4.png
Login to the PCD
232425
I can check my ISO Image from Administrator Tab – SFTP Datastore
6
Now To Add a Cluster go to Inventory – Clusters – Discover Cluster1
Fill the Cluster Information2
3
Then Choose to Assign Function to the Server4
Choose the Function that this CUCM is Providing5
Now we add the Cluster Successfully
6
Next Task is to Upgrade
From Task Tab – Upgrade
Then Choose to Add a New Upgrade Task
1
Select from the Drop Down the Cluster and the Product2
Browse From The SFTP The ISO Image
3
If the Image is not Valid or not Supported it will not Show when you select
“Valid Files Only”7Choose to Start Task Manually or Schedule and Choose Automatically Switch to the new Version After Successful upgrade6
you can Also Specify the Sequence 7
Review the Task Steps5.png
The Task been Added Successfully9
Now go to the right and click on Start Task Immediately 10
From Monitoring Tab you Can see your Task  8.png
or Press View Log and see what happening 12
You can Watch the Installation through the CLI Page
the system shutting down
6
Then the Installation Process Start8

9
Now Finally it Finished and it Switched to the New Image 11.0.110.png
And in the monitoring Page it show the task finish successfully on the PCD Page
9.png
Now Login to the Web Page

11.png
and Here the new CUCM Page and it shows the System Version 11.0.1 and you only need to upload the new License
11.png

;D

 

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